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What Empathy Is and What It Is Not

photo-1418225043143-90858d2301b4 I went hiking with a friend a few weeks ago and learned a lot about empathy. I learned a lot about it from myself, who was not being very empathetic. My friend was sharing a really hard thing with me and I kept chiming in with examples from my own life. Something deep down inside of me was saying, “Stop doing that. You’re not helping.” But I couldn’t. I just kept sharing my own stories, diminishing and quieting hers.

I really was trying to be a good friend. I was trying to be an empathetic friend, but what my friend really needed from me that day was to shut up and listen.

Empathy is a tricky thing. I used to think I was really good at it, but over the years I’ve realized I’m lacking in this area quite a bit. I’ve come across some incredibly empathetic people in the last few years who have taught me a lot about what empathy is and what it is not:

Empathy is not… Sharing you own experiences. I am notoriously terrible about this, like that time on the hike I mentioned. When a friend is sharing something with you and you interrupt with a “yeah, that happened to me too and here’s what I did” type of statement, it can seem empathetic, but really, its kind of interruptive. It’s almost like saying, “Your struggle is not unique. It happens to all of us.” We think we are making our friend feel better and less alone, when really, we are diminishing her experience.

Empathy is… Listening. Lots and lots of listening. When someone listens to me, like really listens and isn’t just waiting for her turn to talk, I feel cared for. I feel like my words are landing on a soft pillow and will be held with care, rather than landing in an unsafe place.

Empathy is not… Fixing someone’s problem. I also like to do this but am trying to make myself be comfortable with listening and hearing rather than rattling off a list of things they can do to improve their situation. I used to think I was a really good friend for doing this. Now I realize I’m being a better friend when I say things like, “That’s hard.” And then remain completely silent. It’s uncomfortable, but when someone does this for me, I can feel them feel my pain and that is better for my pain in that moment than fixing it is. Pain can’t really be “fixed” anyways.

Empathy is… Relating to others no matter how different their struggles are from your own. My friend who worked with a prison ministry for several years said he worried about empathizing with the men there because his life was so different from theirs. After spending time with them though, he realized they were much more similar than he thought, because we are all human, we are all broken and we all need help.

Empathy is not… “Silverlining” it, as Brene Brown says. “At least” is the worst thing you can say to someone when she shares something difficult with you. If I am grieving something or someone in my life, and I share that with a friend who then tries to point out all of the positive things I still have, my grieving is put on pause. It transports me out of that place. It’s jarring, in a way, and forces me to agree and put on a smile I’m not ready to put on yet. I think learning the art of empathy is one of those lifelong journey things, but I’m so grateful to those who are showing it to me so that I can learn better how to show it back.


  1. Christine Tupe | 12th May 15

    Reblogged this on My Future Is Alive.

  2. Ann P. Burk | 12th May 15

    Oh Andrea, what a beautiful lesson. Listening is the most wonderful gift we can give someone and so many of us cannot just listen. We continue to be amazed at your insight into many things. Have a blessed day! Ann

    • Andrea Lucado | 12th May 15

      Thanks, Ann! I love your thoughts and wisdom.

  3. lindsturner | 12th May 15

    This is beautiful. Thank you for sharing!

    • Andrea Lucado | 12th May 15

      Thank you for reading!

  4. Alethia Crosthwaite | 12th May 15

    This is a great read….I really struggle with the wanting to share my story and trying to “fix” things for people–as a pastor’s wife I find myself in this listening position so often and this article encourages me to stop fixing and truly listen with my heart. Thank you!

    • Andrea Lucado | 12th May 15

      As the daughter of a pastor’s wife, I know that struggle is real. I’m sure you’re doing a great job, and yes, take the load off yourself and don’t feel the need to fix! 🙂

  5. Carlos López | 12th May 15

    Thanks for sharing, I think is very difficult for leaders to show empathy to others, that had happened to me, all the time I´am thinking all the time that I can give my advise (orders! haha) and solve other problems, but been there sitting, listening and cry with those who cry… it´s not easy, thanks for writing and sharing this with us.

    Is a delight reading you every week.
    Carlos. From Colombia, South America.

    • Andrea Lucado | 12th May 15

      Thanks for your thoughts, Carlos! Yes, leadership brings an entirely new dynamic to empathy, doesn’t it?

      • Carlos Lopez | 12th May 15

        Hi Andrea,
        Yes, it´s true, leadership at least Jesus´s version has it`s own dynamic, and it´s probably not the way we think, or this world think. His leadership was also empathy, Jesus identified himself deeply with others, so everybody felt that empathy and that´s why they followed and believed him.
        Ready to read you next Monday! 🙂

  6. » What Empathy Is and What It Is Not | 12th May 15

    […] What Empathy Is and What It Is Not […]

  7. Charlene Carpenter | 12th May 15

    This is an excellent article. You nailed it. I can well remember that over the years (82 of them) I have gained the most when a friend truly “listened” to my problems. Those are the friends I seek when I have something heavy on my heart because they know how to empathize.

    • Andrea Lucado | 13th May 15

      And I bet you are often the friend that they seek 🙂 So great to hear from you Charlene!

  8. Lauren Gaskill | Making Life Sweet | 13th May 15

    Hi Andrea,

    What wonderful reflections on empathy! It’s so easy for me to interrupt people sometimes and interject my own story, but you are so right — it’s more important to LISTEN. And listen. And listen some more. 🙂

  9. Paula | 14th May 15

    Wow! I can so relate. I needed to read your words. I do exactly what you did today with a friend. I really thought that was being empathetic!! Back down on my knees! Maybe you can teach an old dog new things.

  10. Missy Mutchnik | 15th May 15

    Great thoughts, Andrea! I tend to think that I am empathizing by trying to offer a solution when what the person really needs is a listening ear. I also find myself doing the “at least” thing because I am a pretty optimistic person, but that’s not always helpful either. Thanks for writing this!

  11. Darci | 26th May 15

    This made me think and do a check up on my ability to be empathetic. Thank you ~

  12. Todd | 17th Nov 16

    I, too, have friends who are practiced interruptors and “at least”ers. My irritation with them tends to cloud my own reflection in the mirror. Thank you for this reminder to practice sacred listening, above all.

  13. Nicole | 27th Nov 16

    How do you relate to others without sharing your experience and diminishing theirs?

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